We had the pleasure of working with Martyn last week to help us with telephone techniques, in particular, dealing with difficult customers,advising with more confidence and generally being aware of the impact our words and manner has on how the customer feels about their interaction with us. I can honestly say Martyn is the most engaging trainer I have had the pleasure of working with. We are a small team and he made the training very flexible to fit in with our needs as a small business. The content of the course was well thought out and interesting and Martyn knows his stuff. I highly recommend him for sales and customer services skills training and we look forward to working with him again in the future.