Martin Lippiatt, Training Manager, Gradwell Communications Ltd

We approached Gold Dust because we had identified that we needed to improve the experience that our customers were having when they call us for support. Gold Dust helped by creating a ‘Call management excellence’ training day for our Support staff. The result was that our support agents are now handling calls more efficiently and effectively. Our customers are happier since the training as they are getting a better experience and this is reflected in our recent Trust pilot and NPS scores. I liked the delivery of the training and the practical aspects of the day that allowed people to contribute themselves. I found the experience engaging and extremely useful. I would recommend Gold Dust to anyone who is looking to improve their customer satisfaction with regards to telephone support.